FAQ

Can I customize a McEwen product?
Because all McEwen products are made to order, we can customize to your specifications. There may be restrictions to some modifications. A custom quote through one of our showrooms is required. If there is not a showroom in your region, please contact us directly.
Can I get a catalog tear sheet for a specific item?
Yes. Here are a few options:
- Print a tear sheet from this website.
- Request a tear sheet from one of our showrooms.
- Fill out a registration form to receive one by mail.
- You can also email a tear sheet by selecting the product’s “email this” envelope tab.
Can I join McEwen’s mailing/email list?
Of course! Please complete the registration form and we will gladly add you to our mailing list.
Can McEwen ship an item directly to me?
We ship to residences, businesses or delivery warehouses, via FedEx or FedEx Freight (for palletized shipments), anywhere in the continental United States.

On all international shipments, shipping must be handled by an independent freight forwarding Company.

Please arrange pick up at our factory in Berkeley, CA, and shipment to destination by your Freight Forwarding Company.

All international shipments are F.O.B. Berkeley, CA, USA (Port of Oakland). Shipping to be handled & paid for by others.

Recipient is responsible for the payment of all duties, taxes, and custom’s fees.
Does McEwen accept credit cards?
We do not accept credit cards. A purchase order and 50% deposit is required to place an order. The balance and shipping fees are invoiced when the product is approaching completion, with the final balance due prior to shipment.
How are custom items priced?
Custom pricing is determined by the number and complexity of changes made to a standard design and the fabrication requirements involved in making those modifications. Making a piece smaller than a standard size, for example, could be more expensive than the standard price as it may require modifications to shop drawings, fabrication jigs, and possibly new glass molds.
How do I request a catalog?
McEwen encourages the use of online catalogs as much as possible. This digital version will always contain the most up-to-date information. You can download our entire PDF catalog from our website by clicking here.

For designers or architects who would like a printed catalog, please fill out our registration form and we will gladly mail one.
How much does shipping cost?
Shipping costs range from 10-15% of the price of your order for FedEx Ground and FedEx Freight shipments. Smaller, single items may cost more on a percentage basis, especially if they are delivered to a residence.
What are the steps for approval on a custom order?
1. Shop drawing – A custom piece requires a shop drawing, which we will present to you for approval to ensure the requested custom changes are correct.

2. Finish sample – If a custom finish is specified, we will provide a finish sample for approval prior to completion of work, as follows:

The designer first provides McEwen with a finish sample to match. McEwen, through its finishing processes, will produce our best possible match, and will then send it out to the designer for approval. We then will provide a final price quote. Please note that we may decline to match certain types of finishes.
What is the difference between trade net price and retail price?
Net price is a discounted retail price offered to design professionals who have the experience and knowledge to fully understand and accurately specify our products. We highly suggest purchasing through a professional to help advise you in making a selection, to be certain you end up with an appropriate piece for your space, and to avoid common errors in ordering. To those unfamiliar with made to order and custom made lighting, the many choices may be confusing. If you don’t like your product, or it isn’t quite what you thought you were ordering, McEwen lighting products cannot typically be returned or cancelled without charges.
What is the standard lead time?
McEwen lighting products are not stock items. Each piece is made to order, by hand, in our Berkeley studio.

Our skilled artisans take great pride in producing work of the highest quality in materials and craftsmanship. This level of work cannot be rushed but is well worth the wait.

Lead time for fabrication is 12-14 weeks from receipt of deposit, finish selection and approval of shop drawings (if applicable). Custom designed pieces can take 14-16 weeks, however, we can often accommodate rush orders on an individual basis for a modest upcharge. Please contact the studio for a rush quote.
Where can I obtain pricing?
Our products are available in multiple sizes and finishes and with a variety of lamping and suspension options. To receive accurate pricing, a specific product description is needed.

Design professionals should contact their local regional showroom, or register here to receive pricing.

If you are not a design professional, please contact us and we will happily assist you.
Where can I purchase McEwen Lighting products?
Our products are sold to the trade (to design professionals such as interior designers, architects, lighting designers and building contractors) through a nationwide network of furniture showrooms.

If you are not a design professional, please contact us and we will happily assist you.
Where do I find specification details such as sizes, finishes, suspension and lamping options?
You will find this information on our website. Select the product and download the PDF product tear sheet.
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